Admission Procedures
When you are coming for admission, please check the following:
Your Doctor’s referral letter.
Booking Slip (for Maternity Cases).
Passport (for NRI’s & Foreign Nationals).
Letter of guarantee from your Employer / Insurance Company, if part or all of your medical expenses are to be borne by your Employer / Insurance Company.
Your Test results, x-rays and list of the medications which you are presently taking.
DEPOSIT- It is suggested that the deposit in accordance with the schedule of charges to be paid in advance, in order to avoid delay in completing admission formalities at the time of admission. The Registration Staff will inform you of the required deposit which may be paid by cash, cheque (made payable to Bombay Hospital Indore) or major Credit Cards. No Deposit is to be collected from emergency patients requiring admission to ICU’s / ICCU and also from company tie-up patients.
The patient or his relative has to duly fill and sign the admission form prior to the admission.
It is it be noted that the information given in the admission form should be correct as the same is noted in the admission papers and is used for all practical purposes like birth certificate, insurance claim, medico legal purposes etc.
Bombay Hospital Indore is a tertiary referral acute care private hospital equipped with the latest medical technology and equipment. We offer a comprehensive range of medical and surgical facilities for the total management of our patients under one roof. At Bombay Hospital Indore, our foremost responsibility is to provide quality care and service to our patients.
We are committed to meet your needs and to make your stay in the hospital comfortable and pleasant. Please do not hesitate to ask our staff for assistance. We wish you a pleasant stay.
Important Guidelines
All payments for services rendered to be made directly to Bombay Hospital Indore only.
All hospitalization estimates (expenses) will be strictly given only by the accounts department as per the recommendation of the treating consultants.
Deposits/Payments are to be made in Cash/Demand Drafts/Travellers cheques, All Credit Cards are accepted (except American Express).
All deposit receipts are provisional and should be surrendered at the time of discharge.
No surcharge is levied on Heart Valves, Oxygenators, Pacemakers, Prosthesis and Stents, Medicines purchased from Pharma Sales Department.
If, during the stay of a patient, weekly bills that are submitted are not settled within the prescribed time, the Hospital reserves the right to transfer the patient to the General Ward.
Foreigners and NRI’s are supposed to deposit their Passports and other relevant documents with the Hospital at the time of admission.
In the unlikely event of a breakdown of the computer system before the final bill is prepared, the patient will be required to make an additional deposit, approximating to the final bill at the time of his/her discharge. The final settlement of the bill will be made later on.
Medical Claims for reimbursement purposes will be attested by the Deputy Medical Superintendent / Officer on Special Duty-Extension No. 4018.
Incase of any extra/excess medicines, kindly inform the ward-incharge for refund of the same before discharge.
Patients are advised not to keep any valuables, jewellery or other costly items with them during their stay at the Hospital.
Patients/relatives are requested not to tip the staff as this is strictly prohibited.
Any employee demanding tips should be reported to the Ward Incharge or to a Medical Administrator on call.
Discharge Process:
Discharge procedure starts only after approval of the treating Doctor & preparation of discharge card.
Any excess Medicines (PSD) refunds & Blood Bank deposit refunds should be done one day prior to discharge so as to save time. The nurse on the floor will help you in the process.
The nurse would prepare the discharge papers and send the ward boy along with relatives to the discharge counter for preparing the final bill.
After settling the final bill amount the discharge counter clerk will give a discharge intimation slip to the patients relative.
Once the discharge intimation slip is received the nurse on the floor will hand over the original set of discharge card & reports to the patients relatives.
{For insurance patients-Mediclam, TPA please contact the marketing dept located at 1st floor for further guidance & assistance}
Billing
Particulars Deluxe First Class Private Economy Gen.Ward
Rs. Rs. Rs. Rs. Rs.
Medical Care 15,000 15,000 10,000 5,000 3,000
Surgical Care 20,000 20,000 15,000 7,500 5,000
Angiography 28,000 23,000 17,000 11,000 10,000
Angioplasty 1,50,000 1,30,000 1,00,000 75,000 65,000
CABG 2,50,000 2,15,000 1,90,000 1,10,000 1,00,000
Kidney Transplant 5,50,000 5,00,000 4,50,000 3,75,000 2,50,000
Joint Replacement 1,85,000 1,75,000 1,50,000 1,10,000 85,000
ICU (4th Floor) 30,000 30,000 25,000 20,000 15,000
ICCU (4th Floor) 30,000 30,000
Recovery Room (2nd Floor) 30,000 30,000 25,000 20,000 15,000
NOTE:
All payments for services rendered to be made directly to Bombay Hospital Indore only.
All charges are as per the classes. In General Ward category : – Bed Charges – Nil.
If a patient is transferred from a lower class to a higher class, all charges applicable for the higher class will be charged from the date of admission except bed charges. In case of ICCU & ICU the charges of the bed will be charged for the higher class from the date of admission.
Surcharge for General Ward is @ 15%, and for other classes is @ 20% for NRI and Foreign Nationals it is also @20%. However no Surcharge is Levied on Medicines (PSD) Heart Valves, Oxygenators, Pacemakers, Prosthesis and Stents.
(Charges are subject to change without any prior notice.)
Billing
Particulars Deluxe First Class Private Economy Gen.
Ward
Rs. Rs. Rs. Rs. Rs.
ROUTINE 900 850 675 500 400
ICU / ICCU / RR 1200 1000 850 700 575
NOTE :
Operation Theatre Charges (Per Hour)
Particulars Deluxe First Class Private Economy Gen.
Ward
Rs. Rs. Rs. Rs. Rs.
Upto 1 Hour 5,500 5,000 4,000 3,300 3,000
1 to 2 Hours 9,700 9,700 7,250 5,800 5,500
2 to 3 Hours 14,300 14,300 10,450 7,250 7,250
3 to 4 Hours 19,250 19,250 14,000 9,600 9,600
4 to 5 Hours 24,200 24,200 17,600 12,000 12,000
5 to 6 Hours 26,400 26,400 22,000 14,300 14,300
6 to 7 Hours 34,000 34,000 24,750 16,700 16,700
7 to 8 Hours 38,500 38,500 28,000 19,250 19,250
8 to 10 Hours 47,850 47,850 35,200 24,200 24,200
10 to 12 Hours 52,500 52,500 38,500 26,200 26,200
12 to 15 Hours 65,500 65,500 44,000 33,000 33,000
CABG/Open Heart Surgery (Package) 24,200 24,200 17,600 10,600 5,500
>Kidney Transplant (Package) 33,000 33,000 24,200 13,750 11,000
Miscellaneous 800 800 800 800 800
Cardiac Procedures
Sr. No. Particulars Deluxe First Class Private Economy Gen.
Ward
Rs. Rs. Rs. Rs. Rs.
1 Coronary Angiography (Including consumables) 31,000 26,000 19,000 12,00 11,000
2* Angioplasty (excluding consumables) 56,000 47,000 42,000 28,000 13,000
3* Valvuloplasty/Pulmonary/
Aortic Balloon/Valvulotomy
Balloon Mitral / Rota Blater
(excluding consumables) 56,000 47,000 42,000 28,000 13,000
NOTE:
All payments for services rendered to be made directly to Bombay Hospital Indore only.
* Consumables like stent, catheters, guide wires, medicines, etc. will be charged extra.
Nursing home beds/Intensive Care beds and Investigations will be charged as per class of bed.
Fees for private Nurses for the care of the patient, will be charged extra.
(Charges are subject to change without any prior notice.)
Feedback Form
In our strive to provide better services for patients, We would appreciate your feedback on how we can improve to serve you better. Please take a few minutes while Medical Administrator / Matrons are on ward rounds & also complete the opinion form & return it to the ward staff or mail it to us later.
Thank you for choosing Bombay Hospital Indore. We wish you & your family the best of health always.
Important Telephone Numbers
Departments Extension Numbers Direct
Reception & Enquiry
Bombay Hospital Indore 2001/2002/2004 4077000, 4001714, 2573943
Casualty services
CMO 2004 2573943
Registration & Admission
Registration 2001
Admission 2002 22035850
Intensive care areas
ICCU 401/402 2573945
ICU 408/708 2573944
RR 2201/2202 2573941
Pathology Department
HOD 2019
Clinical Pathology
Incharge 2015
Blood collection 2013
Report delivery 2014
Lab counter – outdoor 2014
Lab counter – Indoor 2014
Blood Bank
Incharge 2703
Counter 3009
Micro-Biology 3011
Bio-Chemistry 2017
Histo-Pathology
Incharge >2160
Counter 2156
Diagnostic Departments
MRI 3001/3003
CT Scan 3001/3002
X-Ray 3006
Ultrasound 2614/3022
Echo/Stress 2610/2161
Holter monitor 2610/2161
ECG 2004
Cathlab – Reception 2451/2453
Pulmonary Function Lab 4005
EEG 2155
EMG 2155
Therapeutic
Artificial Kidney Unit (Dialysis) 2159
Preventive Health Check-up (EHS) 2164 2573942
Physiotherapy 3008
Medical Administration
Medical Superintendent 4013
Manager Marketing 4014
OSD 4011/2608/4010
Chief Dietician 4015
Nursing Department
Nursing Superintendent 4023
HRD
Asst. Manager Personnel 2026
Finance Department
Asst. Manager Accounts 4004
Billing Section 2186
Cash Counter 2001/2002
Purchase & Stores
Asst. Manager Stores 2031
Systems
Asst. Manager IT Systems 4022
Insurance/Mediclaim
Bombay Hospital Indore is recognized by the following Govt. Insurance Companies (GIPSA) for cashless –
New India Assurance Co. Ltd.
Oriental Insurance Co. Ltd.
National Insurance Co. Ltd.
United India Insurance Co. Ltd.
Kindly confirm with your policy copy or agent, as to which TPA would be processing your cashless.
Mediclaim
Bombay Hospital Indore is recognized by the following Govt. Insurance Companies (GIPSA) for cashless –
New India Assurance Co.Ltd.
Oriental Insurance Co.Ltd.
National Insurance Co.Ltd.
United India Insurance Co.Ltd.
Kindly confirm with your policy copy or agent, as to which TPA would be processing your cashless.
List of TPA’s / Insurance companies/International Insurance Companies
TPA’s
INSURANCE Cos.
INTERNATIONAL SERVICE PROVIDERS
ALANKIT HEALTHCARE LIMITED
DEDICATED HEALTHCARE SERVICES (INDIA) PVT. LTD)
E-MEDITEK SOLUTIONS LIMITED
FAMILY HEALTH PLAN LTD.
HEALTH INDIA TPA SERVICES PVT LTD
MDINDIA HEALTHCARE SERVICES (I) PVT LTD
MED SAVE TPA
MEDI ASSIST INDIA PVT LTD
MEDICARE TPA SERVICES (I) PVT LTD
PARAMOUNT HEALTHCARE MANAGEMENT LTD.
RAKSHA TPA PVT LTD
TTK HEALTHCARE SERVICES PVT LTD
UNITED HEALTHCARE INDIA P. LTD.
VIPUL MEDCORP PRIVATE LIMITED
BAJAJ ALLIANZ GENERAL INSURANCE CO LTD
CHOLAMANDALAM MS GENERAL INSURANCE
FUTURE GENERALI INDIA INSURANCE CO. LTD.
HDFC ERGO GENERAL INSURANCE CO. LTD.
ICICI LOMBARD
ICICI PRUDENTIAL LIFE INSURANCE COMPANY LTD.
IFFCO-TOKIO GENERAL INSURANCE CO. LTD.
MAX BUPA HEALTH INSURANCE CO. LT.
RELIANCE GENERAL INSURANCE CO LTD.
RELIGARE HEALTH INSURANCE COMPANY LTD.
STAR HEALTH AND ALLIED INSURANCE CO. LTD.
EAST WEST RESCUE
INTERNATIONAL SOS SERVICES(I) PVT. LTD.
M/S SAFEWAY TPA SERVICES
(Bombay Hospital Indore Reserves the right to deny the Cashless Facility to any of the Card Holders of Above Mentioned TPA’s.)
Hospitalization benefit for TPA Patients
Patients can avail of the benefit of Cashless hospitalization at Bombay Hospital Indore if the TPA that the patient is covered by is tied up with the hospital.
How to identify your TPA?
There are several ways to identify your TPA:
The TPA will issue you an identity card which will indicate the name of your TPA.
On your insurance policy, on the lower left hand corner of the policy, the name of the TPA will be printed.
Your insurance agent will be able to inform you accurately.
Where to get TPA Pre authorization forms?
The pre authorization forms of TPA tied up with the hospital can be collected from the marketing department.
Important points to Note:
Possessing a TPA identity card does not automatically entitle the patient to get Cashless benefit. A certain defined procedure for obtaining sanction from the TPA has to be followed.
Admission process:
For all elective / planned admissions, Cashless approval should be obtained from the TPA atleast 2 days prior to the date of admission.
Marketing department will assist you in faxing the duly filled pre authorization form of the TPA (along with the latest policy copy and positive investigation reports.)
At the time of admission, even if the TPA has approved cashless, a refundable security deposit of Rs. 5000/- is to be paid by the patient.
Incase the bed class / room specified in the authorization letter is not available, the patient will be admitted in the higher or lower class as per choice of patient. In case of admission in the higher class, patient will have to pay the difference in the charges from the date of admission.
During hospitalization:
The patient must give a proper and true medical history to the doctor at the time of filling in the pre authorization form, since any discrepancy may result in the denial of the claim and cancellation of the approval.
In case the patient is transferred to ICU/ICCU/ Recovery room and wants to retain the original bed then patient will have to keep an additional security deposit, depending on the class and number of days in ICU/ICCU/Recovery Room, as the TPA does not pay for dual occupancy.
Receiving an authorization letter for Cashless benefit is only tentative. If the claim is denied for any reason by the insurance company during the course of treatment or after patient is discharged, patient will be responsible for payment of the hospital bills, as per the undertaking which the hospital collects at the time of registration under respective TPA.
If the patient bill exceeds the sanctioned amount, an estimate for the additional amount will be sent through the marketing department to the TPA. However, it is primarily the responsibility of the patient / relative to keep track of the bill. If no enhancement is received from the TPA, the patient will have to pay for the bill amount over and above the sanctioned amount by the TPA.
Discharge process:
The hospital will retain Rs. 5000/- refundable deposit for every one lakh of the sanctioned amount as deposit until the hospital receives complete payment from the TPA. On settlement of payment from the TPA, the patient will be intimated by SMS regarding procedure of refund of deposit.
The hospital shall collect payment for all exclusions / non-medical expenses / surcharge, if they are not covered by TPA at the time of discharge.
No original hospital document’s or reports will be given to patient, since these are sent by the hospital to TPA along with the bill for reimbursement. Xerox copies of the same can be taken by the relative at his own cost.
At the time of Discharge, the patient can collect a copy of detailed bill / summary from the accounts department.
Any pending reports or films should be collected from the marketing department within 10 days of discharge.
Denial process:
On denial of Cashless hospitalization by the TPA, the patient will be treated as a cash paying patient and will have to make the necessary payments as per hospital policy.
For Reimbursement:
For patients who do not avail the benefit of Cashless hospitalization or whose claims are denied for Cashless, please contact your respective TPA along with patient’s Discharge card, all Original reports, claim form of insurance company and hospital bills (to be attested by Medical Suptd. / Officer on Special Duty) for reimbursement. If the Indoor case papers are required, kindly make an application in the Medical Suptd. Office / OSD Office during working hours.
Bombay Hospital Indore Reserves the right to deny the Cashless Facility to any of the Card Holders of Above Mentioned TPA’s.
Marketing department will assist you and guide you in the process of obtaining the cashless facility from the TPA / Insurance company.However the primary responsibility of obtaining the authorisation would be of the patient / relative.
MARKETING DEPARTMENT
Bombay Hospital, Ring Road, Indore, 452010
Telephone No.: 0731-2575811
Fax No.: 0731-4266571
Website:www.bombayhospitalindore.com
Email : Bombay.hospital.indore@gmail.com
List of TPAs in excel worksheet to be posted here
Meals
The vegetarian meals/snacks cooked in the state of art kitchen under proper hygienic conditions are provided free of cost to all the patients and also to the attendants at the nominal charges.
The timings are:
Morning tea with snacks – 7:30 am (IST)
Soup – 10:00 am (IST)
Lunch – 12:00 noon (IST)
Evening tea with snacks – 3:30 pm (IST)
Dinner – 7:30 pm (IST)
Milk – 9:00 pm (IST)
Room Facilities
Nature of Accommodation
Class No. of Beds Particulars Room Charges / Day
Deluxe 4 Two Rooms with two bathrooms,piped oxygen, suction facility, centrally air conditioned, well furnished with 2 TVs (1 LCD), Refrigerator and telephone. 5500/-
First Class 13 Single accommodation with attached bathroom, sofa-cum-bed for attendant, piped oxygen, suction facility, centrally air conditioned, well furnished, with T.V., Telephone and Refrigerator. 2800/-
Private 19 Single accommodation with attached bathroom, sofa-cum-bed for attendant, piped oxygen, suction facility, well furnished, with LCD T.V., and Telephone. 2000/-
Semi-Private 2 Single accommodation with attached bathroom and sofa-cumbed for attendant, piped oxygen, suction facility, Central A/C & TV 1500/-
Economy 51 Two patients in a room, attached bathroom and Couch for attendant of each patient, piped oxygen, suction facility. 1000/-
General Ward 82 Dormitory beds with common bathroom. Rs. 0
I.C.U./I.C.C.U. 30 Central/Bed side monitors with ventilators. As Per Class
Recovery Room 26 Central/Bed side monitors with ventilators.
Neo-Natal 5 Bed side monitors with ventilators & incubators
Visiting Hours
Wards – 4:00 pm to 7:00 pm (IST)
ICU, ICCU & RR – 7:30 am to 8:00 am (IST)
5:00 pm to 5:30 pm (IST)
10:30 pm to 11:00 pm (IST)
Children are allowed only between 6:00 pm to 7:00 pm (IST) in Wards.
Entry for children is prohibited in ICU/ICCU/RR.
