To render the same level of service to the poor that the rich will get in a good hospital.
Bombay Hospital shall provide the best possible medical treatment, delivered most efficiently, in the shortest possible time, at minimum cost to all sections of the society, irrespective of cast, creed or religion.
A patient is the most important person in our hospital. He is not an interruption to our work. He is the purpose of it. He is not an outsider in our hospital, he is part of it. We are not doing him a favor by serving him, he is doing us a favor by giving us an opportunity to do so.